From KMWorld.com’s e-letter NewsLinks: 

Most IT managers are stumped when it comes to capturing the right IT metrics and then effectively conveying their relevance to management. Decision makers tend to focus on the one metric they understand: The cost of IT and how to reduce it.

This new Forrester White Paper reveals the five essential metrics for effectively managing IT.

Download this White Paper to learn:

• How to align IT investments to business goals
• Strategies for capturing the right metrics
• Tips for translating the value of IT contributions