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February 28, 2007
Article today in the Washington Post, Google Searches for Governmnet Work. Quotes Steve Arnold: KM Director, Ted Graham, from Hill & Knowlton had this PR perspective on YouTube last year…. interesting and love the graphic. Can’t wait for the Infotuby Awards at Computers in Libraries , April 16-18, which go to the best YouTube videos about libraries and library services. Talking about Building Smarter Organizations, these speakers should not be missed! Ok, I started the last post because Beth Unger tells me she is working on the following question – “What are the societal changes that could occur as a result of the technologies like Web 2.0 that will blur our current views of interaction?” As she says, the issues of personal attribution, contribution, identity and responsibility all come to the fore. She is interested in who is working in this arena and what they’re saying. I thought I’d throw it out and get a discussion going. I forgot to include that part in my last post because she is such an awesome lady I got carried away talking about her! At any rate, let’s talk about web 2.0 and societal change. Thanks!
I met a wonderful woman last week at the SirsiDynix Executive Conference – Beth Unger, Vice Provost for Academic Services and Technology and Dean of Continuing Education, Professor of Computing and Information Sciences, Kansas State University . Rich Wiggins pointed me in her direction as a technology pioneer who influenced computing at Michigan State University and spoke at their 50th anniversary of computing. In fact, Beth is a mathematician and a computer scientist and as a young woman from 1959-1961 she worked with IBM on such projects as the first automation of the assembly line of Oldsmobile, resulting in a custom-built car every 13 seconds. She has been honoured for leadership in distance learning and instructional technology. One awesome lady! At the SirsiDynix Executive Conference, Beth talked about building learning communities on academic campuses and her slides are available.
February 19, 2007
Liz Lawley, Director, Lab for Social Computing, Rochester Institute of Technology, hadn’t spoken in three months so had lots to talk about. She did a personal history with social tools from 1992 (Gopher playlists) to 2005 (World of Warcraft, which today boasts 8 million people paying $15/month!).
She talked about what makes her tingle now — what we should be looking at:
* integrating services, mashups — flickr thumbnails in del.i.cous & her new Pulp
* photos as presence indicators — communicative artifacts
* photos as shared artifacts with collaborative annotations (family pics for instance)
* changing nature of TV with downloads from itunes — changing where and we get TV
and lots m0re, here are her slides. Great presentation as always, her enthusiasm is definitely catching!
Jerome Nadel, Executive Managing Director of Human Factors International, was the opening speaker at the SirsiDynix Institute Executive Conference at the Broadmoor in Colorado Springs. He talked about usability and user centric design as often thought to make things easier to do on the web. However, he focused on strategic usability, which reflects how you influence your customers to do what you want them to do and improves their ability to find what they are looking for. He talked about the third wave of the information ago and it’s shift to self serve making usability a requirement. With user centric design, Nadel emphasized that it had to be informed & validated:
1. understand your stakeholder (orgnization success criteria) and user needs which leads to intelligent design
2. design & validated design — requires usability testing
3. finalize & document — design the templates and standards
Nadel talked about how usability had to go beyond the tactical — a short term, quick, fix (reactive) — beyond institutionalized — more long term and structured processes and methodologies and infrastructure — to the strategic. Strategic usability goes to the core value proposition of an organization and focuses more on innovation, branding, opportunities and feeds the business markets and revenues. It can be achieved through the use of personas, scenarios, task design and information architecture. More on Nadel’s talk from Liz Lawley’s post.
February 16, 2007
The call for speakers for KMWorld & Intranets 2007 , November 6-8, San Jose, is now live and I hope you’ll consider sending in a proposal to speak. If interaction and participation are the catchwords for the Web 2.0 world, then KM 2.0 represents the enterprise of the future, an enterprise where communication and collaboration enhance business goals and achievements, improve knowledge sharing and transfer, and provide a competitive advantage for the organization. KMWorld & Intranets 2007 uses many interactive techniques – knowledge cafes, group conversations, wikis, communities of interest — to illustrate the enterprise of the future while highlighting thought leaders in the fields of knowledge sharing, transfer, and retention; enterprise architecture and infrastructure; organizational culture and change; as well as strategies, processes and technology. Conference sessions will cover: February 15, 2007
For more years than I want to remember, Jane & I have been facilitating organization’s strategic direction & business planning using an approach referred to as “standing in the future.” People involved in the planning (preferably everyone who will be implementing the plan, & not just senior management), “position” themselves or “stand” in their desired future. The more details they can articulate about that future, the better, describing how they are interacting with clients, what they are doing, the logistics, facilities, even the smells & sounds. The excitement of bringing that future alive, in their minds & discussions, propels the planning exercise. Rather than defining steps to be taken to get TO the future, usually 3 years out, this process determines the steps needed to get “back from the future” to the present (with apologies to Michael J. Fox’s “back to the future”). One of the advantages of having 2 delayed flights in yesterday’s storm was that I finally finished Rotman’s Magazine, which, along with Harvard Business Review, is a “must” read. Russell Ackoff’s “Point of View” in this issue focuses on “Idealized Design” which is really another name “standing in the future.” As Ackoff says, “Visionary planners” - hey Jane! we’re visionary! - “plan backward from where they want to be to where they are now; and they plan not for the future, but for what they want their organizaions to be at the present time.” Yep, he’s absolutely right - and well worth reading. You can read the magazine online or get free copies at Rotman on St. George St. in Toronto - right across the street from the Faculty of Information Studies and Robarts Libraries - both places worth visiting (wink) &, of course, taking a course at PLC. ahem. I also got to read “Enterprise 2.0″ by Andrew McAfee, in which he talks about the platforms companies can buy or build to make “visible the practices and outputs of their knowlege workers” using the acronym SLATES: search, links, authoring, tags, extensions, signals (rss, aggregators, etc.). I’m enticed by stumbleupon.com. Anyone tried it? “Over time,” McAfee writes, it “matches preferences to send users only sites they’ll like.” Cool - count me in. February 14, 2007
Want to join the conversation happening at Buying & Selling eContent, Scottsdale, March 25th? I’m leading this conversation in the knowledge cafe. For more info check out the conference wiki.
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